My community health services…
- Are easy to use, work well with other services, and are flexible to fit my needs
(regardless of my health condition).
- Give me a choice on where to use the service they provide.
- Support me (and my family) to be independent, resilient and to have a high quality of life.
- Support me (and my family) by being well organised, involve me in decisions about my care, and treat me like an individual.
- Do not treat me different to anyone else because of my race, disability, gender, age, sexual orientation, religion, or how much money my family has.
- Help me to have good mental health and stay well.
- Are high quality and safe. All the people who look after me are well educated and trained.
- Are joined up with education, social care and adult services, voluntary organisations and others.
This means my care is well planned and co-ordinated to suit my needs.
- Support me if I move from children’s services to adult services.
- Do everything they can to give me a positive experience of care and support.
- See me as soon as they are able (tell me how long I may need to wait) and my appointments are always in a safe and welcoming place.
- Make me feel comfortable because they know how to talk and listen to people my age.
- Work with other organisations and care about the way lots of things – not just health services – affect my life
- Give me and my family the information we need in a way we can understand.
- Are open and honest with me and my family. We always feel involved and informed about the care I receive.
- Understand the needs and role of young carers and how to support them.